Return Policy for Solar Power Installer

At Spark Mate, we understand the significance of warranty coverage and the peace of mind it provides to our customers. Our return policy is aligned with the warranties provided by the manufacturers of the solar panels and equipment. It's important to note that any returns or replacements are based on the specific warranty terms for each brand and are not the direct responsibility of Spark Mate.

Our Commitment to Assistance
We are committed to assisting our customers in every way possible regarding warranty claims and returns. Although the process is governed by the terms and conditions set forth by the equipment manufacturers, we will provide our full support to ensure a smooth and efficient resolution.

Key Points of Our Return Policy:

• Returns and replacements are subject to the terms and conditions specified in the warranties provided by the respective brands.
• Spark Mate will facilitate the communication and coordination with the equipment manufacturers to initiate the warranty claims process on behalf of our customers.
• Our team will work diligently to assist customers in understanding the warranty coverage and the steps involved in the return process.
• We are dedicated to providing guidance and support to streamline the warranty claims and return procedures for our valued customers.

At Spark Mate, we prioritise customer satisfaction and aim to mitigate any inconvenience related to warranty claims and returns. Our team is here to ensure that our customers receive the necessary assistance and support throughout the warranty claims and return process.

Should you have any inquiries or require further clarification regarding our return policy, please do not hesitate to reach out to our dedicated customer support team.

Shipping Policy for Local Solar and Battery Installations

At Spark Mate, we take pride in offering local solar and battery installations across Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba and all areas in between. As part of our commitment to providing top-notch service, we do not offer shipping for our products, as all installations are carried out locally by our experienced team.

Key Points of Our Shipping Policy:

• Local Installations Only: We provide solar and battery installations within Queensland and are open to installations in various states across Australia. Please get in contact with us here if you are looking for installation services outside of Queensland.
• Personalised Installation Service: Our skilled technicians will personally handle the delivery and installation of all solar panels and battery systems at the designated location.
• Tailored Solutions for Queensland: We understand the unique requirements of Queensland's energy landscape and are dedicated to delivering customised solar and battery solutions for our local customers.

Our Local Installation Process:

• Consultation and Assessment: Our team will conduct a thorough consultation and assessment to understand the specific energy needs and optimal installation locations.
• Professional Installation: Our experienced technicians will carry out the installation process with precision and efficiency, ensuring that all components are set up and configured to deliver maximum performance.
• Post-Installation Support: Following the installation, we provide comprehensive support and guidance on management of consumption to ensure that our customers fully benefit from their solar and battery systems.

Customer Support and Inquiries: For any inquiries related to our local installation services or to schedule a consultation, our dedicated customer support team is readily available to assist you. We are committed to delivering exceptional service and reliable solar and battery solutions tailored for Queensland's unique requirements.

Should you have any questions or require further information regarding our installation process, please feel free to reach out to our team.

Capacity options	3.2 kWh, 9.6 kWh, 12.8 kWh, 16 kWh, 19.2 kWh, 22.4 kWh, 25.6 kWh
Power rating	5 kW continuous, 5.5 kW peak
Warranty	10 years

 

• Sungrow User Manual

• Sungrow EBR warranty information

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